Terms of Service
These terms cover your use of STR Signal (“STR Signal”, “we”, “us”): the performance dashboard at your
*.str-signal.com address, and everything around it. By subscribing or using the service, you
(the business that signed up, and everyone you give access to) agree to them. If you don’t agree, don’t
use the service.
1. The service
STR Signal reads your short-term rental data from your Hospitable or Uplisting account. That includes properties, reservations, calendars, and reviews, plus owner statements when your PMS provides them (Hospitable Mogul plan). We turn it into reports: revenue against last year, vacancy, a forecast, and, if you add it, profit-and-loss reporting. The reports are only as accurate as the data your PMS and your booking channels provide. They are for information and don’t replace your own accounting or tax advice.
2. Your account
- The service is for businesses. You must be at least 18 to subscribe or to sign in, and the person who completes checkout confirms they can agree to these terms for their business.
- Access is by invitation. The person who completes checkout administers the account, and can add and remove the other people who sign in to it.
- You’re responsible for everyone you give access to, and for keeping your sign-in details secure. Tell us right away at support@str-signal.com if you think someone has accessed your account without permission.
- Each account gets its own dashboard address, database and settings, and its data is kept separate from every other customer’s.
3. Your PMS connection and your data
- You connect the service by giving us an API key for your PMS (Hospitable or Uplisting). We store it encrypted and use it only to read your data for the dashboard. You confirm that you’re allowed to share that data with us.
- Your data remains yours. We use it only to run the service for you. We don’t sell it, and we don’t share it except with the providers that run the service for us: hosting, database, email delivery, payment processing, and an AI model provider that reads the rows you paste when you import expenses.
- You can replace or remove your API key at any time from Settings. Removing it stops syncing.
- When your subscription ends, you can ask for an export of your dashboard data, or for it to be deleted, at support@str-signal.com.
4. Plans, trial and billing
- Your price is per property, per month. P&L reporting is an optional add-on, also per property. The prices are the ones shown when you check out.
- New subscriptions start with a 7-day free trial, and a card is required at checkout. When the trial ends, your card is charged unless you cancel before then, and your subscription then renews automatically every month until you cancel.
- You’re billed monthly, in advance, through our payment processor, Stripe. We never see or store your full card number.
- You can change which properties are on your plan in Settings. After a change, you can make the next one 24 hours later. Changes take effect on your next invoice, and nothing is prorated or credited for the current month.
- Prices don’t include taxes. If tax applies to you, it’s added to your invoice. We’ll give you at least 30 days’ notice by email before any price change applies to your subscription.
5. Failed payments
If a payment fails, we email you and your access continues for a 3-day grace period while you update your card. If the payment still hasn’t gone through, access is paused until it’s paid. Your data isn’t deleted while access is paused.
6. Cancellation
You can cancel at any time from the billing portal (Settings → Manage billing), or by emailing support@str-signal.com. Cancellation takes effect at the end of the billing period you’ve already paid for, and you keep access until then. Payments aren’t refundable, including for partial months, unless the law requires it. We may end or suspend the service for an account that breaks these terms or doesn’t pay, and we’ll tell you by email when we can.
7. Acceptable use
Don’t misuse the service. That means don’t try to access other customers’ data, probe or overload our systems, resell the service, or use it to break the law or anyone else’s terms, including your PMS’s and your booking channels’.
8. Other services
STR Signal isn’t affiliated with, or endorsed by, Hospitable, Uplisting, Airbnb, Booking.com, Vrbo or Stripe. Their services are governed by their own terms, and we aren’t responsible for their availability or the accuracy of the data they provide.
9. Availability and changes
We work to keep the service running and your data synced daily, but we don’t guarantee it will always be available or free of errors. We may improve or change features over time. If we make a change that materially reduces what you’re paying for, we’ll tell you in advance.
10. Disclaimer and limitation of liability
The service is provided “as is”, without warranties of any kind, to the extent the law allows. We aren’t liable for indirect or consequential losses, such as lost revenue or lost bookings, or for decisions made on the basis of the reports. Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim.
11. Changes to these terms
We may update these terms. If a change is material, we’ll email your account’s billing contact at least 14 days before it takes effect. If you keep using the service after that, you’re agreeing to the updated terms.
12. Contact
Questions about these terms: support@str-signal.com.